Pathping or traceroute to your domain to better help us troubleshoot.

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WINDOWS:

(YOURDOMAIN.COM is your actual domain)

1. Click Start, then Run, type cmd and click OK.
2. Type pathping YOURDOMAIN.COM and hit enter.
3. The protocol will generate a series of hops.
4. After the hops are generated, depending on the number of hops, it will say, “Analyzing for the next XXX seconds,” where XXX refers to the number of seconds the analysis will take, usually over 100.
5. 5. Please wait for the analysis to complete before pasting the results, as the analysis is the most important part of the pathping.

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MACINTOSH

(YOURDOMAIN.COM is your actual domain)

1. Open Finder, go to the Applications folder, then the Utilities Folder.
2. In the Utilities folder, launch the Terminal application.
3. 3. Type traceroute -P icmp YOURDOMAIN.COM and hit enter.

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Linux

(YOURDOMAIN.COM is your actual domain)

1.Open Terminal.
2.Type traceroute YOURDOMAIN.COM and hit enter.
3.The protocol will generate a series of hops.

Once the results are shown, please copy and paste them into a response to us.