What is Support Ticket?
Normally, you can contact some company via e-mail – you send a message, and you get a reply. This works good, but when there is more customers – support staff may be confused.
To provide better support, we use Support Tickets – you describe the problem on our website, and send the form so there is created a ticket with an unique ID. You’ll be notified by email everytime your ticket has changed – example when our support staff reply.
How to open/create support ticket :
To create and manage support tickets, you first need to login to your client area. Once you are logged in follow the below described steps:
Click on Support menu > Open Ticket
![](https://support.hostmight.com/wp-content/uploads/2020/04/Screenshot_2020-04-24-Client-Area-Host-Might-1024x276.jpg)
Now, select the appropriate department related to your query
![](https://support.hostmight.com/wp-content/uploads/2020/04/Screenshot_2020-04-24-Submit-Ticket-Host-Might2.png)
After selecting an appropriate department, the following screen will appear. Enter the requested details in this page in order to submit a support ticket
![](https://support.hostmight.com/wp-content/uploads/2020/04/Screenshot_2020-04-24-Submit-Ticket-Host-Might1-949x1024.png)
Viewing and Replying to Support Tickets :
![](https://support.hostmight.com/wp-content/uploads/2020/04/Screenshot_2020-04-24-Client-Area-Host-Might1-1024x270.jpg)
To view already submitted ticket, go to Support menu and click on the Tickets
You will see a list of tickets that you have submitted/received till date. In this page, you can see date & time when you raised the support tickets, department, subject, status and last update time of the support tickets.
To view particular ticket, click on The Ticket ID.
![](https://support.hostmight.com/wp-content/uploads/2022/04/Screenshot-2022-04-07-at-12-03-21-Support-Tickets-Host-Might-1024x441.jpg)
To reply, click on Reply button and write a message. You can also attach any files or images, if necessary. Click the Submit button to submit your reply.
![](https://support.hostmight.com/wp-content/uploads/2022/04/Screenshot-2022-04-07-at-11-58-43-View-Ticket-Host-Might-1024x485.jpg)